If you listed tickets but don't see them in your active listings, we recommend checking a few things:
- Did you just list the tickets? If so, wait a few minutes. They should appear on the site soon.
- Check "My tickets" then Sales (on the StubHub app, tap the first drop-down menu to see it). Check both the "Open" and "Completed" tabs to see if your tickets sold.
- Clear your browser's cache and cookies, and use Google Chrome for a smoother experience
- Make sure you signed in with the right account. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account.
- Go to "My tickets" then Listings and select the "Expired" tab (on the StubHub app, you'll need to tap the first drop-down menu to select "Listings," then the second drop-down menu to select "Expired."). Listings expire depending on the event and delivery method:
| Ticket type | Expiration time |
|---|---|
| Mobile transfer | 4 hours before the event |
| PDF and Mobile tickets (listed as Instant download) | When the event starts or up to 90 minutes after the event starts |
| PDF and Mobile tickets (listed as Electronic delivery) | 48 hours before the event. If you have the PDF file, you can relist them and upload the tickets. |
| Instant download tickets (entering barcodes) | When the event starts or up to 90 minutes after the event starts |
| FedEx delivery | About 3 business days before the event. If Last Minute Services is available, you can request LMS and we'll send you steps. |
| Last Minute Services (LMS) pickup | When the event starts |
